CallConfine
An innovative call recording solutionSeamless, Secure Telephony Call Recording for Every Business
Capture and store important business conversations effortlessly with our advanced Telephony Call Recording Solution, CallConfine. Whether you’re monitoring customer service quality, complying with regulatory requirements, or ensuring transparent communication, our solution provides crystal-clear recordings, robust data storage, and easy access to your call history.
Powerful Features Built for Your Business Needs
Automatic Call Recording:
Record incoming and outgoing calls automatically, ensuring no conversation is missed.
Embedded System:
Our embedded voice recording hardware provides a robust, reliable, and secure solution for capturing voice communications in real-time. Designed to be seamlessly integrated into your existing telephony systems or communication infrastructure, this hardware solution ensures continuous, high-quality recording, even in mission-critical environments.
Multi-Channel Support:
We have wide range of solution which can record minimum 2 lines and it can be scaled up to 32 channels in a single device. We also offer enterprise level recording solution which demands higher number of recording lines.
Real-Time Monitoring:
Listen to live calls, monitor agent performance, and intervene when needed.
Secure Encryption:
All recordings are encrypted and stored securely, ensuring data privacy and compliance with legal standards.
Searchable Archives:
Easily locate past conversations using our advanced search filters, including caller ID, date, time, and keywords.
Call Tagging and Notes:
Add tags and notes to recordings, making it easier to categorize and analyze conversations.
Screen popup:
Agents can view detailed customer profiles, including previous interactions and any relevant notes, thanks to seamless CRM integration. This provides agents with the context needed to personalize customer conversations and solve issues more effectively.
Multi Telephony Channel Support:
Whether you have Analog line, Digital line, PRI line (E1) or IP lines, we have recording solution for every business
AI-Powered Transcription:
Convert recorded calls into text automatically for easy review and analysis.
Centralized Archival:
Store and organize all your recordings in one centralized location, simplifying access and compliance management.
Centralized Monitoring:
Monitor and analyze calls in real-time from a unified dashboard. With centralized device monitoring, you can track the operational status of all recording hardware across your network. Get real-time notifications if a device stops working or isn’t recording, allowing for quick troubleshooting and minimal disruption to call recording processes.
Scalable & Secure:
Ideal for businesses of any size with robust encryption and compliance support.
