Contact Center Mobile App
Manage Your Contact Center Anytime, AnywhereOur Contact Center Mobile App gives you the freedom and flexibility to agents to manage customer calls from the palm of your hand. Our Contact Center Mobile App is designed to empower agents with all the tools they need to deliver exceptional customer service, even while on the move. With an intuitive interface and robust features, agents can manage calls ensuring a seamless customer experience from anywhere.
Key features
Call Handling :
Easily manage inbound and outbound calls directly through the app. Features like call hold, transfer, and conferencing are readily accessible, enabling agents to handle customer inquiries efficiently and professionally.
Click to Call:
Agent can easily connect with customer through click to call feature. Agents can access the phone address book and can just click on the contact to dial the customer.
Customer Information Access:
Agents can view detailed customer profiles, including previous interactions, and any relevant notes, thanks to seamless CRM integration. This provides agents with the context needed to personalize customer conversations and solve issues more effectively.
Availability Management:
Agents can set their status as available, busy, or offline, helping to manage workload and ensure they are only contacted when they’re ready to assist. This feature helps balance agent productivity and availability while reducing interruptions.
